Privacy Policy

Draft for review. This policy is a starting draft prepared for review by a qualified privacy adviser. It must be checked against the Privacy Act 1988 (Cth), the Australian Privacy Principles and the business’s actual practices before publication.

Who we are

This website is operated by ⟨operating entity and ABN to confirm⟩ trading as Franchise Co. (“we”, “us”). This policy explains how we handle personal information collected through this website.

What we collect

When you send an enquiry we collect the details you provide: your name, email address, phone number, business name, franchise brand or industry, number of locations, the service you’re interested in and your message. We ask you not to send tax file numbers, bank details or financial documents through the website.

Like most websites, we also collect technical information such as pages visited, approximate location, device and browser type through analytics tools. ⟨Confirm analytics tools, cookie settings and IP anonymisation.⟩

How we use it

We use enquiry information to respond to you, to arrange a meeting and, if we work together, to prepare an engagement. We use analytics information to understand how the website is used and to improve it. We don’t sell personal information.

Who we share it with

We may share information with service providers who help us operate the website and our practice (for example website hosting, email and customer relationship management software). ⟨List providers and whether any store data outside Australia.⟩

Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, and we keep it only as long as we need it for the purposes above or as required by law.

Access, correction and complaints

You can ask to access or correct the personal information we hold about you, or make a complaint, by contacting us at ⟨privacy contact to confirm⟩. If you’re not satisfied with our response you can contact the Office of the Australian Information Commissioner (oaic.gov.au).